jw960 Privacy
Policy

jw960 ("jw960", "we", "us", "our") operates the online betting and casino platform accessible at jw960.io (the "Platform"). This Privacy Policy describes how jw960 collects, processes, stores, and protects the personal data of individuals who register for an account, visit the Platform, or otherwise interact with jw960's services.

This Privacy Policy applies to all users of the jw960 Platform, including registered account holders based in Bangladesh and visitors who browse the Platform without registering. By accessing or using the jw960 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the jw960 Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and jw960. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy prevails with respect to the processing of personal data.

jw960 is committed to handling your personal data with transparency, care, and respect. We apply technical and organisational measures that reflect current industry standards for online gaming platforms, and we review and update those measures regularly to address emerging privacy risks.

For the purposes of this Privacy Policy, jw960 acts as the data controller in respect of the personal data of registered Players and Platform visitors. As data controller, jw960 determines the purposes and means of processing your personal data.

All data protection enquiries, access requests, correction requests, and deletion requests should be directed to jw960 via:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available within the Platform after logging into your jw960 account, 08:00–24:00 BST (UTC+6)
• Response Time: jw960 aims to respond to all data privacy requests within 30 calendar days of receipt. Complex requests may require up to 60 days; you will be notified if an extension is necessary.

jw960 collects personal data in the following categories. We collect only the data that is necessary for the purposes described in Section 5 of this Policy.

jw960 collects personal data through the following channels:

• Direct registration: Information you provide when creating your jw960 account, including your name, date of birth, mobile number, and preferred payment method.
• Account usage: Data generated automatically as you use the Platform — including bets placed, games played, pages visited, and session duration — is recorded in jw960's server logs and account history databases.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, transaction metadata (reference numbers, amounts, timestamps, wallet identifiers) is recorded by jw960 and by the respective payment provider.
• KYC submissions: Identity documents you upload through the secure document portal in your Account settings or submit at the direction of a jw960 support agent.
• Cookies and tracking technologies: Technical data collected automatically via cookies, web beacons, and similar technologies when you visit the jw960 Platform (see Section 9 for full details).
• Support interactions: Information you voluntarily provide during live chat sessions, via email to [email protected], or in formal complaint submissions.
• Third-party verification services: In some cases, jw960 may verify your identity or check against fraud databases using data from third-party identity verification providers. These providers share only the verification result (pass/fail) and any red-flag indicators with jw960.

jw960 processes your personal data only where a valid legal basis exists. The primary legal bases are: (a) contractual necessity — processing required to perform the contract between you and jw960; (b) legal obligation — processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and fraud prevention obligations; (c) legitimate interests — processing for fraud prevention, platform security, and service improvement that does not override your fundamental privacy rights; and (d) consent — processing for marketing communications where you have opted in.

Where jw960 processes data on the basis of legitimate interests, you have the right to object to that processing. See Section 11 for details of how to exercise your rights.

jw960 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks receive transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and is independently responsible for data it collects through its own systems.
• Game providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe) receive a session token and your account identifier to authenticate your game sessions. They do not receive your full personal profile, payment details, or KYC documents.
• Identity verification providers: jw960 uses regulated third-party KYC and AML screening services to verify the identity of Players and screen against sanctions lists. These providers process your identity documents under strict contractual confidentiality obligations.
• Fraud prevention services: Where there is a reasonable suspicion of fraudulent activity, jw960 may share relevant account data with fraud prevention databases and industry bodies to protect the integrity of the Platform.
• Legal and regulatory authorities: jw960 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. jw960 will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jw960's assets, personal data held by jw960 may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address registered on your Account prior to your data becoming subject to a materially different privacy policy.
• Professional advisors: jw960's legal counsel, auditors, and compliance consultants may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third parties with whom jw960 shares personal data are required by contract to implement appropriate technical and organisational measures to protect that data and to process it only for the purposes for which it was shared.

jw960 primarily processes and stores player data on servers located within or accessible from the Asia-Pacific region, including data centre infrastructure used by our game and payment provider partners. Some data transfers to third-party game studios and verification providers may involve countries outside Bangladesh.

Where personal data is transferred internationally, jw960 takes steps to ensure that an adequate level of protection is maintained, including:

• Entering into data processing agreements with receiving parties that include data protection obligations no less stringent than those described in this Privacy Policy.
• Conducting due diligence on the data security practices of international partners before entering into data-sharing arrangements.
• Restricting the scope of data shared internationally to the minimum necessary for the specific processing purpose.

If you would like further information about the specific safeguards applied to any particular international data transfer, please contact jw960 at [email protected].

jw960 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for statistical and analytical purposes.

jw960 uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device that allows the Platform to recognise your browser across sessions and store certain preferences.

You may manage your cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your jw960 account. Disabling analytics cookies will not affect the functionality of the Platform but will reduce jw960's ability to improve the service over time.

jw960 does not use third-party advertising cookies or allow external advertising networks to place cookies on the Platform for retargeting purposes.

jw960 implements a layered approach to data security. The following technical and organisational measures are in place to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Transport Encryption: All data transmitted between your browser or mobile device and the jw960 Platform is encrypted using TLS 1.2 or higher. The jw960 site operates exclusively over HTTPS.
• Password Security: Account passwords are never stored in plaintext. jw960 uses industry-standard one-way cryptographic hashing with salting to store password credentials.
• Access Controls: Access to systems containing personal data is restricted to authorised jw960 personnel on a strict need-to-know basis. All internal access is logged and subject to regular review.
• Network Security: The jw960 Platform infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation services. Vulnerability scanning and penetration testing are conducted on a periodic basis.
• KYC Document Handling: Identity documents submitted for KYC verification are stored in an encrypted document repository separate from the main Platform database. Access to KYC documents is limited to compliance and verification personnel.
• Incident Response: jw960 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, affected users will be notified via the email address registered on their Account without undue delay.
• Staff Training: All jw960 personnel who handle personal data receive data protection training as part of their onboarding and on an annual basis thereafter.

Despite these measures, no internet transmission or electronic storage system is 100% secure. jw960 cannot guarantee absolute security, but we commit to responding promptly and transparently to any security incident that affects your personal data.

As a jw960 Platform user, you have the following rights in respect of your personal data. To exercise any of these rights, contact jw960 at [email protected] with the subject line "Data Privacy Request" and clearly state which right you wish to exercise.

• Right of Access: You may request a copy of the personal data jw960 holds about you, together with information about how it is being used and with whom it has been shared. jw960 will provide this within 30 calendar days.
• Right to Rectification: If any personal data jw960 holds about you is inaccurate or incomplete, you have the right to request correction. Some data (such as your registered name and date of birth) may require documentary evidence before it can be amended, to protect against fraud.
• Right to Erasure ("Right to be Forgotten"): You may request that jw960 delete your personal data. jw960 will honour this request where there is no overriding legal obligation to retain the data (such as AML record-keeping requirements). Where legal retention obligations apply, jw960 will delete the data as soon as those obligations are satisfied.
• Right to Restriction: You may request that jw960 restrict processing of your personal data while a correction request or objection is being assessed. During a restriction period, jw960 will continue to store your data but will not actively process it beyond what is legally required.
• Right to Data Portability: For data processed on the basis of contractual necessity or consent, you may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of jw960's legitimate interests. jw960 will cease processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. To unsubscribe from marketing emails, use the unsubscribe link in any marketing email or contact [email protected].

The jw960 Platform is strictly intended for adults aged 21 and above. jw960 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Age verification is a mandatory step during account registration, and jw960 reserves the right to request documentary proof of age at any time.

If jw960 discovers or has reasonable grounds to believe that an account has been registered by or is being used by a person under the age of 21, jw960 will immediately suspend that account, void any pending bets or game rounds, withhold any associated winnings, and permanently close the account. Any deposits made by an underage user will be reviewed on a case-by-case basis in accordance with jw960's Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor under your care has registered an account on the jw960 Platform, please contact jw960 immediately at [email protected] with the subject line "Underage Account Report". jw960 will investigate and take action within 48 hours of receiving a credible report.

jw960 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Resources on responsible gambling tools are available on the Responsible Gaming page.

The jw960 Platform may contain references to or integrations with third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, Spribe). When you interact with those third-party services — for example, by completing a payment transaction via your bKash wallet — you are subject to the privacy policy of that third party, not this Privacy Policy.

jw960 is not responsible for the privacy practices or the content of third-party platforms and services. We encourage you to read the privacy policies of any third-party service with which you interact in connection with your jw960 account. jw960's inclusion of a third-party service on the Platform does not constitute an endorsement of that service's privacy practices.

jw960 does not embed social media tracking pixels, third-party advertising tags, or affiliate tracking scripts on the Platform that would allow external parties to build a profile of your browsing behaviour across different websites.

jw960 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable legal requirements. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

When jw960 makes a material change to this Privacy Policy — for example, a change to the categories of data collected, a new category of third-party recipients, or a new international transfer arrangement — jw960 will notify registered Players by:

• Sending a notification to the email address registered on your jw960 account at least 14 days before the change takes effect.
• Displaying a prominent notice within the Platform's account dashboard for a period of no less than 14 days.
• Publishing the updated Privacy Policy at jw960.io/privacy-policy with the new effective date clearly stated.

Your continued use of the jw960 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account and request deletion of your personal data (subject to mandatory retention obligations) before the effective date of the change.

Non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details — may be made without advance notice. The version number displayed in the "Last Updated" field will be incremented to reflect any such changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jw960 processes your personal data, please contact the jw960 data privacy team using the details below:

• Email (data privacy enquiries): [email protected] — use the subject line "Data Privacy Request" to ensure your message is routed to the correct team.
• Email (underage account reports): [email protected] — use the subject line "Underage Account Report".
• Live Chat: Available within the Platform after logging in to your jw960 account, 08:00–24:00 BST (UTC+6), seven days a week.
• Response Time: jw960 aims to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days. Where a request is complex or where jw960 receives a large volume of requests simultaneously, the response period may be extended to 60 calendar days. You will be informed if an extension is required.

jw960 takes all data privacy communications seriously and will treat your enquiry with strict confidentiality. Please provide as much detail as possible about the nature of your request, including your registered email address and account username (do not include your password), to help jw960 process your request efficiently.